If you cannot find the information you are looking for in the Help Center, send us an email firstname.lastname@example.org.
1. What forms of payment are accepted?Top
We proudly accept the following safe and secure payment methods:
PayPal: PayPal is an online global secure payment system. A PayPal account is NOT required — just enter your credit card information when you are redirected to the PayPal site.
Credit Card: Pay securely on our site using Visa, MasterCard, or American Express. Our site encrypts your private information using a Comodo SSL Certificate.
Bank Wire Transfer (furikomi): If you are located in Japan and wish to pay using Bank Wire Transfer, please follow these steps:
Bank: Mitsubishi Tokyo UFJ
Account Type: Ordinary Deposit A/C
Account Number: 4809302
Account Name: Innovative Language Learning
If you would like to use an alternate payment method, please email us at email@example.com for more details.
2. Will my account be charged?Top
3. How are subscriptions billed: Monthly or In Full?Top
All subscriptions are paid in full. The only monthly subscriptions are the 1 Month options: $25 for Premium, $8 for Basic and $47 for Premium PLUS where available.
4. How can I extend my subscription?Top
Your subscription can be extended via the Upgrade link in the top right corner of the screen as well as the Upgrade/Extend link on your Dashboard. Please remember to cancel the renewal of your old subscription to prevent double charges.
5. How do I upgrade my subscription?Top
To upgrade your subscription, please follow these simple steps:
6. How can I check my subscription information?Top
To verify your subscription information please sign in and click on My Account in the top right corner or in the Quick Links menu of the Dashboard. On the Account page is a link on the left side of the screen titled Subscription Settings. From there you'll be able to see your subscription history, and you can also cancel automatic renewals from this screen.
7. How can I cancel my subscription?Top
For your convenience your subscription will automatically renew at the end of your term. You can easily cancel your membership and stop it from auto-renewing any time, online, 24 hours a day by following these simple steps:
Please note that cancelling your subscription only prevents the next charge from kicking in: it does not suspend the service that you paid for in advance. Your subscription will remain active and fully functional until the paid through date listed on the "My Account" page. On that date, your account will cease to work and you will not be charged anymore. You don't have to wait until the last day to cancel your subscription.
8. Why did my subscription renew a day early?Top
Our servers are based in Japan. As such, depending on your location, it will be a day ahead. You do not lose any time as the subscription technically begins a calendar day ahead.
9. I ordered the Fast Track to Chinese Fluency Package. Why was I charged $25?Top
This charge is typically for a renewal of a 1 Month Premium subscription. If you ordered the Fast Track to Chinese Fluency Package, per ourthe Fast Track to Chinese Fluency Package is accompanied by a 1-Month Premium Subscription. If you have signed up for the UGS promotion, you receive an entire month of Premium access for FREE with the subscription renewing 30 days later.
If you feel you have been charged in error, please contact us and we will be happy to investigate further.
10. Is there any type of guarantee?Top
We are so sure that you will find our paid subscriptions worth every penny that we will happily refund the full amount of your membership within 60 days if you are unsatisfied in any way - no questions asked! Just send us an email at firstname.lastname@example.org within 60 days of subscribing to let us know that you would like to take advantage of our money-back guarantee.