If you cannot find the information you are looking for in the Help Center, send us an email firstname.lastname@example.org.
1. ChineseClass101 is not really free, is it?Top
Although there are paid plans, yes, it is free. Every single lesson that we have ever created has been free for a certain period of time. And every new audio and video lesson (we publish 3-5 lessons a week) is completely free to access for 3 weeks before going into our lesson library
2. Do I need a credit card to sign up?Top
No. All you need is a valid email address to join. The only times you'd require a credit card (or another payment method such as PayPal) is if you want to upgrade to a Basic, Premium or Premium PLUS subscription, or if you'd like to take advantage of the $1 offer.
3. Can I still learn after my 7-day trial ends?Top
Yes, you can still learn with us! There are a ton of ways to learn for free at ChineseClass101. When you sign up, you're given a free 7-day trial to experience Premium access to ChineseClass101. When your trial ends, your access to our Premium subscription features ends but you stay on as a "Free" member, or what we call a "Free Lifetime Account" and have access to all of our free learning tools.
4. What's a Free Lifetime Account?Top
A Free Lifetime Account is – simply put – a free membership at ChineseClass101.
5. How can I learn for free for life? What do I get?Top
Take a look at all of the tools you can take advantage of. Here's how you learn ChineseClass101 every day without paying a cent at ChineseClass101. You have access to all of these features for life:
6. Is ChineseClass101 a scam?Top
No. If you're unsure about getting a paid subscription, just take advantage of all of the ways you can learn with us for free above. No credit card is required to sign up. And if you've upgraded and want a refund, remember, your investment is protected by a 60-day money-back guarantee. Send us an email at email@example.com for a full refund. No questions asked!
7. How can I unsubscribe from the emails?Top
If you're not interested in taking advantage of promotions, lessons and new features, you can always unsubscribe. There's an unsubscribe button at the bottom of every email.
8. What is the $1 ChineseClass101 offer?Top
You will only see this once. The $1 offer allows you to experience our most popular $25/month Premium plan for $1. After your first month, your subscription turns into a regular $25/month subscription, as mentioned in the offer. If you'd prefer to skip the $1 and experience ChineseClass101 with a free 7-day trial and your Free Lifetime Account, simply click on "No Thanks" at the bottom of the page. Here's what's offered:
9. I signed up for the $1 offer. Will you charge me more next month?Top
The $1 offer allows you to experience the Premium (worth $25/month) for 1 month for just $1. After that, the price goes back up to the regular $25/month. As mentioned in the $1 offer, if you enjoy the plan and do nothing, you'll pay $25/month for the next month. Otherwise, simply cancel auto-renewal to avoid future charges.
10. How do I get a refund?Top
Simply email us at firstname.lastname@example.org and our dedicated customer service team will get back to you within 1 business day. It might take longer if you're emailing on a weekend. Remember, your purchase comes with a 60-day money-back guarantee – no hassles, no questions asked.
11. How do I get an account?Top
You can sign up for a free account at www.chineseclass101.com! You will have a free, lifetime account and a 7 Day Free Trial of Premium access. We'll send a confirmation email containing your username and password to the address you signed up with.
12. Will my account be charged?Top
All subscriptions are set to renew automatically with the exception of the 7 Day Free Trial. If you signed up for the Fast Track to Chinese Fluency Package, per ourthe Monthly Premium Subscription included will renew at the rate of $25 per month. If you are only signed up for the 7 Day Free Trial you will not be billed. We do not bill through iTunes if you have purchased an app. Basically, if you have never entered your credit card or PayPal information you will not be billed.
13. How are subscriptions billed: Monthly or In Full?Top
All subscriptions are paid in full; the only monthly subscriptions are the 1 Month options: $25 for Premium, $8 for Basic and $47 for Premium PLUS where available.
14. How do I change my password?Top
Once signed in, click on the Account button in the top right corner. You can also click on My Account in the Quicklinks menu on your Dashboard. There, you will be able to update your password.